About the Role
We are seeking an experienced and client-focused Functional Project Manager to lead end-to-end implementation of enterprise retail solutions. The ideal candidate will be responsible for managing project delivery, gathering and translating functional requirements, coordinating cross-functional teams, and ensuring successful project go-live within defined timelines and scope.
Key Responsibilities
Project Planning & Delivery
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Lead end-to-end ERP implementation projects from initiation to go-live.
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Develop detailed project plans, timelines, and milestones using project management tools.
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Define project scope, deliverables, and success criteria.
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Ensure projects are delivered on time, within scope, and with high quality.
Client & Stakeholder Management
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Act as the primary point of contact for customers during implementation.
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Conduct requirement-gathering workshops and solution discussions.
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Provide regular project updates and manage stakeholder expectations.
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Handle escalations and ensure timely resolution of critical issues.
Functional Expertise
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Analyze and document business processes related to retail operations.
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Translate business requirements into functional specifications.
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Provide guidance on best practices in POS, inventory management, merchandising, and supply chain processes.
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Support solution configuration and ensure alignment with client needs.
Cross-Functional Coordination
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Work closely with Technical, QA, Support, and Product teams.
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Allocate resources effectively and monitor team performance.
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Ensure smooth handover from implementation to support.
Governance & Risk Management
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Identify project risks and develop mitigation plans.
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Ensure compliance with defined project management methodologies (Agile/Waterfall).
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Maintain project documentation and reporting standards.
Required Qualifications & Experience
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Bachelor’s degree in Engineering, IT, Business, or related field.
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15+ years of experience in ERP implementation and project management.
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Strong understanding of retail business processes and operations.
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Proven experience in managing large enterprise implementation projects.
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Experience working with global clients.
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Strong command over project management tools (e.g., MS Project).
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Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications
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PMP / Prince2 or other project management certifications.
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Experience in SaaS or cloud-based retail solutions.
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Exposure to Agile and Waterfall methodologies.
Key Competencies
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Strategic Thinking
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Client-Centric Approach
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Leadership & Team Management
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Strong Analytical & Problem-Solving Skills
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Excellent Communication & Presentation Skills
