We are seeking a results-driven Key Account Manager to build and maintain strong relationships with strategic clients. The ideal candidate will serve as the primary point of contact for key accounts, identify growth opportunities, ensure customer satisfaction, and work closely with internal teams to deliver exceptional service and achieve business objectives.
Key Responsibilities
- Manage and grow relationships with assigned key accounts.
- Act as the primary contact for customer inquiries, escalations, and business discussions.
- Understand client needs and develop account strategies to achieve long-term partnerships.
- Identify opportunities for upselling, cross-selling, and business expansion.
- Develop account plans, sales forecasts, and revenue targets.
- Coordinate with sales, operations, finance, and customer support teams to ensure seamless service delivery.
- Monitor account performance and prepare regular business reviews and reports.
- Negotiate contracts, pricing, and commercial terms within company guidelines.
- Resolve customer issues promptly while maintaining high levels of customer satisfaction.
- Stay informed about industry trends, competitor activities, and market developments
Preferred Skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple accounts and prioritize effectively.
- Customer-focused mindset with excellent interpersonal skills.
- Experience working in cross-functional teams.
- Ability to travel as required.
Pay: ₹50,000.00 per month
Benefits:
Work Location: Remote
