"Zapbuild builds future-ready technology solutions for the transportation and logistics industry. We are deeply invested in helping the Transportation & Logistics industry and its players move forward with adaptive and innovative solutions, in order to thrive in rapidly transforming supply chains.
Profile: Customer Support Team Leader
Experience: 5 to 8 Years
Notice Period: Immediate to 15 Days
Shift: Evening Shift
Job Description:
- 5 days working in a week (Mon- Fri), Fixed weekends off.
- Free pick and drop cab facility.
- Perfomance Based Incentive and Rewards.
- Office parties and fun activities.
- 9 Hours shift ( 8 Hour productive working and 1 Hour break)
Responsibilities:
- Lead, mentor, and motivate the customer support team.
- Monitor team performance and ensure service level targets are met.
- Handle escalated customer inquiries and resolve complex issues.
- Conduct regular training sessions and performance reviews.
- Develop and implement customer support policies and procedures.
- Analyze customer feedback and recommend improvements.
- Collaborate with other departments to resolve customer issues.
- Schedule shifts and manage team workloads.
- Maintain accurate records of customer interactions and team performance.
- Foster a positive and productive team environment.
- After Sales Support (Inbound & Outbound) Process.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
