Key Responsibilities
- Guest Interaction:
- Welcome and greet guests warmly, ensuring they feel valued.
- Present menus, provide recommendations, and answer queries regarding food and beverages.
- Handle special requests, dietary preferences, and complaints with professionalism.
- Service Oversight:
- Coordinate and monitor table assignments, ensuring an even flow of guests to the service team.
- Ensure orders are accurately taken and relayed to the kitchen or bar in a timely manner.
- Oversee the service staff to ensure adherence to quality and service standards.
- Team Leadership:
- Train, mentor, and supervise service staff, including waiters and stewards.
- Assign duties to team members and monitor performance.
- Step in during peak hours to support the team as needed.
- Operational Support:
- Maintain an up-to-date knowledge of menu items, ingredients, and kitchen operations.
- Ensure compliance with food safety, health, and hygiene regulations.
- Manage inventory of tableware and service supplies.
- Reporting and Coordination:
- Communicate effectively with chefs, bartenders, and managers to ensure seamless operations.
- Provide feedback to the management on customer experience and service gaps.
- Help implement service policies and standards as directed.
Qualifications & Skills
- Previous experience in a similar role in a restaurant or hospitality setting.
- Excellent communication and interpersonal skills.
- Leadership qualities with the ability to manage a team efficiently.
- Good knowledge of food and beverage, including service standards and etiquette.
- High attention to detail and strong organizational skills.
- Ability to handle pressure in a fast-paced environment.
Work Environment
- Collaborative interaction with team members and guests daily.
- Flexible to work during weekends, holidays, and evenings.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Experience:
- total work: 3 years (Preferred)
Work Location: In person
