Job Description - Engineer Technical Support L1
The Engineer Technical Support L1 will provide first-level technical support for networking issues, focusing on troubleshooting and resolving problems related to routers and switches. This role is ideal for individuals looking to start their career in technical support and networking.
- Provide technical support for network-related issues, including troubleshooting of switches and routers.
- Assist in the configuration and management of routers and switches.
- Monitor network performance and identify potential issues.
- Document and track support requests and resolutions in the ticketing system.
- Collaborate with senior engineers to resolve complex technical issues.
- 0-1 years of experience in technical support or networking.
- Knowledge of CCNA Switching and Routing concepts.
- Familiarity with dynamic routing protocols, IPv4, and IPv6.
- Basic understanding of IP routing and network troubleshooting.
- Strong problem-solving skills and attention to detail.
- Effective communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Strong analytical and troubleshooting skills.
- Adaptability and willingness to learn new technologies.
- Meet or exceed response time targets for support requests.
- Achieve a high level of customer satisfaction through effective problem resolution.
- Demonstrate continuous improvement in technical knowledge and skills.
The salary for this position will be competitive and commensurate with experience. Benefits include health insurance, paid time off, and opportunities for professional development and training.
