Provide production support for cloud infrastructure, databases, and enterprise applications, ensuring high availability, operational stability, and timely incident resolution.
Monitor, troubleshoot, and resolve infrastructure and database issues, perform Root Cause Analysis (RCA), and implement preventive measures to improve service reliability.
Administer and maintain cloud and database environments, including backup & recovery, performance tuning, patching, capacity planning, and routine health checks.
Support production deployments, change implementations, release validation, and planned maintenance activities while adhering to ITIL and change management processes.
Collaborate with application, infrastructure, and business teams to resolve production issues, support operational activities, and ensure seamless service delivery.
Drive continuous service improvement through automation, process optimization, documentation, and operational best practices.
Communicate effectively with stakeholders, provide regular operational updates, and adapt to new technologies, tools, and cloud platforms as required.
