Quality Analyst (BPO)
Min. Experience: 4 YearsPosition(s):
We are looking for a high-performing Quality Analyst to help us meet our Quality requirement by keeping our company competitive and innovative.
Key Responsibilities
● Audits of Inbound/Outbound calls, Emails, and Chat interactions to identify areas of service delivery to maintain customer experience standards.
● Providing verbal and written feedback to the advisors to work on corrective and preventive plans.
● Identify standard operating procedures (SOPs), RCA, process update requirements to enhance quality protocols.
● Conducting calibration sessions.
● Preparing weekly & monthly audit reports.
Preferred skills and qualifications
● Bachelor’s degree (or equivalent) in any relevant field.
● A candidate should possess a minimum of 3 years experience as a QA on paper.
● A candidate should have worked as a Customer Care Executive for a minimum of 1 year in the International BPO sector.
● Good verbal and written communication skills.
Good knowledge of MS Office (Word, Excel & PowerPoint) is required.
Job Type: Full-time
Pay: From ₹35,000.00 per month
Work Location: In person
