Project Role : Deployment Lead
Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Deployment Lead, a typical day involves orchestrating the detailed execution of a deployment plan that encompasses scheduling, budgeting, and resource allocation. This role requires close collaboration with various project teams to ensure all deployment activities are aligned and interdependencies are effectively managed. Monitoring progress and controlling the deployment process are key daily tasks, alongside facilitating training sessions and pilot programs to support a smooth rollout. The Deployment Lead plays a pivotal role in coordinating efforts across multiple teams to achieve successful project delivery within the planned timelines and budget.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Develop and maintain comprehensive deployment schedules to ensure timely delivery of project milestones.
- Facilitate effective communication channels between cross-functional teams to resolve deployment challenges promptly.
- Oversee training initiatives and pilot programs to prepare teams and stakeholders for deployment activities.
- Support junior team members by providing guidance and fostering a collaborative environment.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Experience in managing deployment plans including work planning, scheduling, budgeting, and resource coordination.
- Strong ability to collaborate with diverse teams and manage interdependencies effectively.
- Skilled in monitoring project progress and implementing control measures to ensure alignment with deployment objectives.
- Excellent problem-solving skills to provide solutions across multiple teams and project areas.
- Capability to lead training sessions and pilot programs to facilitate smooth deployment transitions.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
