Key Responsibilities:
- The ORM Executive is responsible for on-line content, tracking and analysis of reputation
factors and account to successful management of company's reputation.
- Facilitate problem resolution along with other questions.
- Consistently create an exceptional consumer experience with each contact via inbound /
outbound post/tweet/email.
- Performing an in-depth audit of the information on the world wide web and ensure
positive reputation of the Brand
- Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g.
social media, search engines, blogs & social communities, consumer forums, etc.
- Commenting positively on the most influential/negative forums and comments.
- Specialize in prevention and repair of the “Online Reputation Threats.”
- Investigating the facts about the Comments.
- Understand the Level of the threat and analyze and manage Online Identities.
- Discuss and respond and continuously follow-up Plan Strategy and Implementation.
- Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral
Comments.
- Manage all review content and take necessary steps to curb inappropriate content
- Evaluate review and survey data for trends and anomalies
- Coordinate monthly performance review and recommendations
- Provide daily, weekly and quarterly analysis to the Reporting Manager.
Pay: ₹200,000.00 - ₹400,000.00 per year
Work Location: In person
