Job Summary
A Telecaller is responsible for communicating with potential or existing customers over the phone to promote products or services, generate leads, provide information, and support sales activities. The role requires strong communication skills and the ability to handle customer inquiries effectively.
Key Responsibilities
- Make outbound calls to potential customers to promote products or services.
- Handle inbound calls and respond to customer inquiries.
- Provide detailed information about products, services, or company offerings.
- Generate sales leads and schedule appointments for the sales team.
- Maintain records of customer interactions and call details.
- Follow up with customers regarding inquiries or previous conversations.
- Achieve daily or monthly call and sales targets.
- Address customer concerns and provide appropriate solutions.
- Update customer information in the company database or CRM system.
Required Skills
- Strong communication and interpersonal skills.
- Basic knowledge of computer systems and CRM software.
- Ability to handle rejection and work under pressure.
- Good listening and convincing skills.
- Clear speaking voice and positive attitude.
Qualifications
- Graduation in Business, Marketing, or Communications is an advantage.
Experience
- 0–2 years experience in telecalling, customer service, or sales (freshers may apply).
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
