Act as the first point of contact for LOS?related issues Log, track, and resolve tickets within defined SLAs Assist users with basic LOS functionality, access, and data issues Monitor system performance and escalate issues to L2/L3 support Maintain incident documentation and follow ITIL processes Basic understanding of LOS and loan lifecycle Experience with ticketing tools (ServiceNow/Freshdesk/JIRA) Good communication and problem?solving skills
