Title: Transition Manager / Assistant Manager
Business Unit: Business Support Service
Reporting To: Head of Business Excellence
Type: Work from office
Location: Panjim, Goa
Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 800+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.
-
End-to-End Transition Management
-
Client & Stakeholder Management
-
Transition Planning & Governance
-
Process Documentation & Knowledge Management
-
Resource Planning & Operational Readiness
-
Operational Stabilization & Service Readiness
-
Financial & Commercial Management
-
Risk Management & Compliance
-
Change Management
-
Reporting & Executive Governance
-
Oversee the day-to-day operations of their team, ensuring that work is completed on time.
-
Track and evaluate the performance of the team members.
-
Implements quality control procedures and conducts regular audits to ensure compliance.
-
Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
-
Handle conflicted solution and ensure a positive and productive work environment.
-
Primary contact for clients, building strong relationships and handling client issues.
-
Fostering an environment that will encourage professional and personal growth and the transfer of knowledge to future talent.
-
Minimum 3 years of experience in leading operations team in an outsourcing business.
-
3–5 years of experience in BPO/BSS/KPO/Shared Services.
- Minimum 1–2 years of transition or project management exposure.
- Experience supporting medium-scale migrations and process transitions.
- Transition & Project Management
-
Stakeholder Management
-
Operational Excellence
-
Digital & Analytics
-
Project Tools
-
Experience and understanding of travel or tour operator business.
-
Graduate in any discipline.
- Lean Six Sigma Green Belt preferred.
- PMP, PRINCE2, Agile, Scrum, or equivalent certifications preferred.
