Designation: QA/QC Head
Department: Quality Assurance & Quality Control
Reporting To: Plant Head / Management
Industry: Manufacturing
Job Purpose
To lead the QA/QC function and ensure that raw materials, manufacturing processes and finished products meet defined quality standards, customer specifications and company requirements. Responsible for quality improvement, customer complaints, audits, CAPA and quality team management.
Key Responsibilities
- Lead the overall QA & QC activities of the plant.
- Establish and maintain Quality Management System (QMS) and quality procedures.
- Monitor Incoming, In-Process and Final Inspection.
- Ensure compliance with customer specifications, drawings and quality standards.
- Review and approve inspection reports and quality records.
- Control rejection, rework, scrap and process defects.
- Handle customer complaints and prepare 8D / CAPA / Root Cause Analysis.
- Conduct process, product and system audits.
- Coordinate customer, internal and external audits and ensure timely closure of observations.
- Monitor supplier quality and coordinate supplier corrective actions.
- Ensure calibration and maintenance of measuring and testing equipment.
- Develop and monitor quality KPIs, PPM, rejection and rework targets.
- Implement 5 Why, Fishbone, Pareto, FMEA, SPC, 7 QC Tools and Poka-Yoke.
- Identify process improvement opportunities and reduce quality losses.
- Train QA/QC personnel and production employees on quality requirements.
- Maintain all quality-related documentation and records.
- Coordinate with Production, Purchase, Stores, Maintenance and Engineering for quality issues.
- Prepare and present periodic quality performance reports to management.
- Ensure effective implementation of corrective and preventive actions.
Qualification
- Diploma / B.E. / B.Tech in Mechanical / Production / Metallurgy / Quality Engineering or equivalent.
- Knowledge of ISO 9001 and manufacturing quality systems.
- Experience with inspection instruments and quality documentation.
Required Skills
- Leadership and team management
- Strong analytical and problem-solving skills
- Customer complaint handling
- Root Cause Analysis & CAPA
- Process and product quality control
- Audit management
- Good communication and coordination skills
Key KPIs
- Customer complaints / rejection
- Customer PPM
- Internal rejection %
- Rework and scrap %
- Supplier rejection
- CAPA closure
- Audit compliance
- Calibration compliance
- Quality improvement projects
- Customer satisfaction
Pay: ₹45,000.00 - ₹55,000.00 per month
Benefits:
Work Location: In person
