Job Title: Chat Support Executive (Work From Home)
Company: IIM SKILLS
Location: WFH (Candidates must be based in Delhi-NCR)
Salary: ₹15,000 per month
Job Type: Full-Time
About Us
IIM SKILLS is a leading Ed-Tech company offering professional training programs across multiple domains and serving learners globally.
Job Description
We are looking for a proactive and customer-focused Chat Support Executive to join our team. The selected candidate will be responsible for assisting customers through chat support, resolving queries, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries via chat in a professional and timely manner.
- Provide accurate information regarding courses, services, and processes.
- Resolve customer concerns and escalate issues when required.
- Maintain records of customer interactions and feedback.
- Ensure high levels of customer satisfaction.
Eligibility Criteria
- Excellent written and verbal communication skills.
- Candidate must be based in Delhi or Noida.
- Basic computer proficiency and typing skills.
- Customer service experience is preferred but not mandatory.
- Must own a laptop and smartphone with a stable internet connection.
Work Arrangement
- Permanent Work From Home.
Shift Timings
Candidates should be comfortable working in either of the following shifts:
- Shift : 4:00 PM – 12:00 PM
Additional Information
- No sales targets.
- Pure customer support role.
- Company will not provide laptop or phone; candidates must have their own devices.
Interested candidates can apply by sharing their updated resume.
Pay: ₹15,000.00 per month
Benefits:
Education:
Language:
Location:
- Delhi, Delhi (Delhi) (Required)
Work Location: Remote
