About the Role
We are looking for a detail-oriented and hospitality-savvy individual to join our OTA operations team. You will be responsible for managing online distribution for hotel and hospitality clients — handling listings, rates, availability, and guest communication across platforms like Booking.com, MakeMyTrip, Agoda, Goibibo, EaseMyTrip, and others.
This is a ground-level operations role with strong growth potential in revenue and channel management.
Key Responsibilities
- Update and maintain room inventory, rates, and availability across OTA platforms daily
- Monitor rate parity across all distribution channels and flag discrepancies
- Create, edit, and optimize property listings including room descriptions, amenities, and photos
- Respond to guest queries, booking requests, and reviews on behalf of client properties
- Coordinate with hotel front desk teams for reservation confirmations and special requests
- Track and report key performance metrics — occupancy, ADR, RevPAR, booking pace
- Assist in implementing promotions, offers, and seasonal rate plans on OTAs
- Maintain accurate records of booking data in spreadsheets or channel manager dashboards
- Escalate platform-level issues (unauthorized discounts, listing errors, parity violations) to the senior team
Requirements
- Graduate in Hotel Management, Travel & Tourism, BBA, or any relevant field
- 0–2 years of experience in hotel front office, OTA operations, or travel industry roles
- Basic understanding of OTA platforms and online hotel distribution
- Proficiency in MS Excel / Google Sheets
- Strong written English for guest communication and listing copy
- High attention to detail and ability to manage multiple properties simultaneously
- Comfortable working with channel managers (training will be provided)
Good to Have
- Prior exposure to channel managers like RezNext, Staah, Siteminder, or similar
- Knowledge of revenue management concepts
- Experience handling Extranet portals of Booking.com, MMT, or Agoda
What We Offer
- Hands-on experience managing real hospitality accounts across North Bengal and beyond
- Structured learning in OTA operations, revenue management, and digital distribution
- Performance-based growth path within the agency
- Collaborative work environment with direct mentorship
Pay: ₹6,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
