Job Summary
We are looking for a professional, courteous, and customer-focused Receptionist with 1–2 years of experience in the automobile industry. The ideal candidate will be the first point of contact for customers and visitors, ensuring a welcoming experience while efficiently managing front office operations, calls, appointments, and administrative tasks.
Key Responsibilities
- Greet and welcome customers, visitors, and guests in a professional manner.
- Handle incoming phone calls, emails, and customer inquiries, directing them to the appropriate departments.
- Manage customer appointments for vehicle sales and service.
- Maintain the reception area to ensure it is clean, organized, and presentable.
- Coordinate visitor entry, maintain visitor logs, and issue visitor passes when required.
- Assist customers with basic information regarding dealership products, services, and ongoing offers.
- Maintain records of customer visits, enquiries, and appointments.
- Support administrative activities such as filing, data entry, document management, and courier handling.
- Coordinate with the Sales, Service, and Accounts teams for smooth customer handling.
- Handle incoming and outgoing correspondence and ensure timely communication.
- Maintain confidentiality of company and customer information.
Required Qualifications
- Bachelor's degree or Diploma in any discipline.
- 1–2 years of experience as a Receptionist or Front Office Executive in the automobile industry.
- Excellent verbal and written communication skills.
- Pleasant personality with a customer-centric approach.
- Proficiency in MS Office (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Ability to work under pressure in a fast-paced dealership environment.
Preferred Skills
- Experience handling customer appointments and front desk operations in an automobile dealership.
- Good telephone etiquette and interpersonal skills.
- Knowledge of CRM software or dealership management systems is an added advantage.
- Professional appearance and positive attitude.
- Ability to resolve basic customer queries efficiently.
Key Competencies
- Customer Service Orientation
- Communication Skills
- Time Management
- Multitasking
- Team Collaboration
- Attention to Detail
- Professionalism
Pay: ₹14,000.00 - ₹16,000.00 per month
Work Location: In person
