Job Summary
A DRA Certified Collection Executive is responsible for managing and recovering overdue payments from customers in compliance with the guidelines set by the Indian Banks' Association (IBA). The role involves handling delinquent accounts, negotiating repayment plans, maintaining customer relationships, and ensuring ethical and legal recovery practices as per DRA (Debt Recovery Agent) certification standards.
Key Responsibilities
- Contact customers with overdue accounts via phone calls, emails, or written communication.
- Follow up on pending payments and negotiate suitable repayment plans.
- Ensure adherence to DRA guidelines and fair collection practices.
- Maintain accurate records of customer interactions and payment commitments.
- Coordinate with internal departments such as credit, legal, and operations teams.
- Conduct field visits for recovery when required.
- Ensure compliance with RBI and bank/NBFC policies.
- Handle customer grievances professionally and ethically.
- Meet assigned monthly recovery targets.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
