Job Purpose:
To build long-term relationships with individual donors through regular communication, engagement, and retention strategies, ensuring continued support for APD’s programs.
Key Responsibilities:
Donor Communication & Engagement
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Conduct regular follow-up calls to existing donors.
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Share impact stories, reports, and updates via WhatsApp, email, and calls.
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Send thank-you notes, certificates, and festival greetings to donors.
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Retention Campaigns
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Implement donor retention and reactivation campaigns.
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Promote monthly giving and donor upgradation programs.
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Track donor lapses and engage with timely follow-ups.
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Data Management
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Maintain accurate donor information in CRM/Salesforce.
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Record dispositions, call feedback, and communication history.
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Reporting & Coordination
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Generate weekly/monthly donor retention reports.
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Coordinate with program and finance teams for donor queries, receipts, and reports.
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Donor Servicing
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Ensure timely issuance of 80G receipts and acknowledgments.
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Handle donor inquiries and resolve issues with empathy and professionalism.
Key Skills & Requirements:
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Graduate with 1–3 years of experience in donor management, telecalling, or fundraising.
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Excellent communication and interpersonal skills.
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Ability to build rapport and trust with donors.
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Proficiency in MS Office and CRM systems (Salesforce preferred).
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Fluency in English, Kannada, and/or Hindi.
