Job Title: Senior UX/CX Designer
Experience: 4+ Years
Employment Type: Full-Time
Job Summary
We are looking for an empathetic and creative Senior UX/CX Designer to join our Digital Experience team. The ideal candidate will play a key role in designing intuitive, accessible, and customer-centric digital experiences across web and mobile platforms. You will collaborate closely with UX designers, UI designers, researchers, content strategists, product managers, engineers, and business stakeholders to create seamless user journeys that improve customer engagement and satisfaction.
This role requires a strong foundation in user experience design, interaction design, information architecture, design systems, and visual design, along with the ability to translate customer insights into impactful digital solutions.
Key ResponsibilitiesUser Experience & Customer Experience Design
- Design intuitive, accessible, and user-centered digital experiences across web and mobile platforms.
- Create wireframes, user flows, prototypes, mockups, and high-fidelity UI designs.
- Develop user journeys and interaction models that improve customer engagement and usability.
- Design consistent visual interfaces aligned with established design systems and brand guidelines.
- Continuously improve customer experiences through iterative design and usability testing.
User Research & Insights
- Analyze user research, customer feedback, analytics, Voice of Customer (VoC), and market insights to identify user needs and opportunities.
- Translate research findings into actionable design recommendations.
- Advocate for customer needs throughout the product development lifecycle.
- Build and leverage user personas, journey maps, and usability findings to guide design decisions.
- Validate solutions through user testing and data-driven iteration.
Design Systems & Visual Design
- Create and maintain reusable UI components and design patterns.
- Contribute to and enhance the organization's design system.
- Ensure consistency across products by following accessibility, usability, and visual design standards.
- Develop scalable design assets and documentation for development teams.
Collaboration & Stakeholder Management
- Partner with Product Managers, Developers, Researchers, Content Strategists, and Business Stakeholders throughout the design process.
- Facilitate design discussions, workshops, and stakeholder presentations.
- Present design concepts, rationale, and recommendations to leadership and cross-functional teams.
- Collaborate with engineering teams to ensure high-quality implementation of designs.
- Balance multiple priorities across concurrent projects.
Leadership & Mentorship
- Lead design reviews and provide constructive feedback to other designers.
- Mentor junior designers and contribute to the growth of the design team.
- Promote user-centered design principles and best practices across the organization.
- Drive innovation by exploring emerging design trends, technologies, and digital experiences.
- Support continuous improvement of design processes and workflows.
Quality & Accessibility
- Ensure designs meet accessibility (WCAG), usability, legal, and brand standards.
- Recommend improvements based on technical feasibility, analytics, and usability findings.
- Review implemented experiences to ensure consistency with approved designs.
- Help establish best practices for scalable and inclusive design.
Required Qualifications
- Bachelor's degree in Design, Human-Computer Interaction (HCI), Graphic Design, Interaction Design, Computer Science, or a related field.
- 4+ years of hands-on experience in UX Design, CX Design, Interaction Design, Information Architecture, or Visual Design.
- 4+ years of experience working across multiple teams and managing competing priorities.
- 4+ years of experience incorporating user research, Voice of Customer (VoC), NPS, and usability findings into the design process.
- 4+ years of experience with industry-standard design tools including:
- Figma
- FigJam
- Figma Make
- Adobe Creative Suite
- 2+ years of experience collaborating with cross-functional teams.
- 2+ years of experience creating and using personas, customer journey maps, and user-centered design methodologies.
- 2+ years of experience presenting design solutions to stakeholders and leadership.
- Strong understanding of accessibility (WCAG), responsive design, and usability principles.
- Excellent communication, collaboration, and presentation skills.
Preferred Qualifications
- Experience working with Adobe Experience Manager (AEM).
- Experience designing enterprise-scale digital products.
- Experience in healthcare, insurance, or other regulated industries.
- Strong understanding of Agile product development and sprint planning.
- Experience working within large enterprise or matrix organizations.
- Ability to influence stakeholders and drive design decisions through data and research.
- Strong organizational and resource management skills.
- Passion for continuous learning, innovation, and improving customer experiences.
Technical SkillsUX & CX Design
- User Experience (UX)
- Customer Experience (CX)
- Information Architecture
- Interaction Design
- User Journey Mapping
- Wireframing
- Prototyping
- Visual Design
- Responsive Design
- Accessibility (WCAG)
User Research
- User Research
- Voice of Customer (VoC)
- NPS Analysis
- Persona Development
- Usability Testing
- Customer Journey Mapping
- Analytics Interpretation
Design Tools
- Figma
- FigJam
- Figma Make
- Adobe Creative Suite
- Adobe Experience Manager (AEM)
Collaboration & Delivery
- Agile Scrum
- Design Systems
- Cross-Functional Collaboration
- Stakeholder Management
- Design Reviews
- Sprint Planning
Preferred Domain Experience
- Healthcare
- HealthTech
- Insurance
- Financial Services
- Enterprise Digital Products
- Customer Experience Platforms
What We Offer
- Opportunity to shape customer-centric digital experiences used by millions of users.
- Collaborative environment with talented designers, researchers, product managers, and engineers.
- Exposure to enterprise-scale design systems, UX research, and digital transformation initiatives.
- Opportunities for continuous learning, career growth, and leadership development.
- Competitive compensation and comprehensive employee benefits.
Work Location: Hybrid remote in Noida, Uttar Pradesh (Noida)
