Job Summary
We are seeking a highly motivated and experienced Senior IT Support Engineer to join our growing IT team in Kochi. The ideal candidate will have strong hands-on experience in Microsoft technologies, server infrastructure, virtualization, networking, and end-user support. This role requires excellent troubleshooting skills, customer focus, and the ability to handle L2/L3 escalations efficiently.
Key Responsibilities
Microsoft 365 & Collaboration Platforms
- Administration and support of Microsoft 365 services
- Management of Microsoft Teams, SharePoint, OneDrive, and Exchange Online
- User provisioning, licensing, and security configuration
Server Administration
- Manage and maintain Windows Server environments
- Active Directory management (users, groups, policies)
- Deploy and manage Domain Controllers
- Configure and maintain Group Policies (GPO)
- Server updates, patching, and performance monitoring
Virtualization
- Administration and support of Hyper-V and VMware environments
- Virtual machine deployment, maintenance, and troubleshooting
Networking & Security
- Support and troubleshooting of LAN/WAN networks
- Configuration and management of Firewalls and VPNs
- DNS, DHCP, and network security best practices
Infrastructure & Systems
- Manage File Servers, Backup Solutions, and Endpoint Security
- Administration of Azure services
- Support IP Telephony systems
- Configure and maintain Video Conferencing solutions
IT Support & Service Management
- Provide Level 2/Level 3 technical support to end users
- Handle escalations from junior support engineers
- Install and configure servers, applications, and backup systems
- Log and manage all support requests in the IT ticketing system
- Ensure SLA compliance and timely issue resolution
- Provide support via phone, remote access, and onsite visits
Required Skills & Experience
- 2–5 years of relevant experience in IT infrastructure support
- Strong knowledge of Microsoft 365 and Active Directory
- Experience with Microsoft Exchange and Windows Server
- Hands-on experience with Hyper-V and/or VMware
- Good understanding of networking concepts (Firewall, VPN, DNS, DHCP)
- Experience in backup and endpoint security solutions
- Excellent troubleshooting and communication skills
Preferred Qualifications
- Microsoft Certifications (MCSA, MCSE, Azure, etc.) – Added advantage
- Experience in managing customer SLAs
- ITIL knowledge is a plus
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Experience:
- total work: 3 years (Required)
Work Location: In person
