Telesales Coordinator
Position Description
Reports To:
Manager
Purpose:
To achieve Hotel revenue, profit and customer satisfaction goals by developing and implementing strategies to increase product awareness and Hotel sales.
Indictors of Success:
§ Achievement of customer satisfaction and loyalty goals
§ Achievement of financial goals
§ Achievement of revenue and market share goals
§ Achievement of employee satisfaction (Gallup) and retention goals
Areas of Responsibility:
1. Establish and improve the reputation of the hotel by offering a very personalised style of service as per the hotels standard operating procedures.
2. Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.
3. Answer phone, direct to appropriate person and / or take messages.
4. Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guests general comfort and well being.
5. Develop and maintain positive working relationships with others, and support team to reach common goals.
6. Ensure prompt responses for all enquiry through telephone, fax and emails.
7. Updating DSR (Daily sales Report) and revenue projection on a daily bases.
8. Perform all duties as deemed necessary for the success of the department.
Benefits:
- Food provided
- Provident Fund
Education:
Work Location: In person
