About the Role
We are looking for a proactive and detail-oriented Operations Support Executive to support our day-to-day logistics and operations processes. The ideal candidate should have experience in claim management, documentation, coordination with logistics partners, and ensuring timely resolution of operational issues.
Key Responsibilities
- Handle end-to-end claim processing for lost, damaged, short, or delayed shipments.
- Verify and maintain claim-related documents, including invoices, PODs (Proof of Delivery), LR copies, e-way bills, and other supporting documents.
- Coordinate with courier partners, transporters, warehouses, and internal teams to ensure timely claim resolution.
- Track claim status, follow up with stakeholders, and ensure closure within defined timelines.
- Prepare and maintain claim trackers, MIS reports, and operational records.
- Investigate claim discrepancies and work with relevant teams to resolve them efficiently.
- Ensure complete and accurate documentation for audit and compliance purposes.
- Escalate unresolved issues and provide regular updates to management.
- Support day-to-day logistics and operations activities as required.
Required Skills
- Claim Processing & Documentation
- Logistics & Supply Chain Coordination
- Vendor & Courier Partner Management
- Documentation Verification (Invoices, PODs, LR Copies, etc.)
- Strong Follow-up & Coordination Skills
- MS Excel (VLOOKUP, Pivot Tables, Basic Formulas)
- MIS Reporting & Data Management
- Problem-Solving & Analytical Skills
- Attention to Detail
- Good Written & Verbal Communication
Qualifications
- Bachelor's degree in Commerce, Business Administration, Supply Chain, Logistics, or a related field.
- 1–3 years of experience in operations, logistics support, or claim management.
- Experience with courier aggregators, logistics companies, e-commerce, or warehouse operations will be an added advantage.
What We're Looking For
- Strong ownership and accountability.
- Excellent organizational and documentation skills.
- Ability to manage multiple tasks and meet deadlines.
- A collaborative team player with a proactive approach to resolving operational challenges.
- Comfortable working in a fast-paced operations environment.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
