Job Description: Client Servicing Specialist – IT & Digital Marketing
Position: Client Servicing Specialist
Department: IT & Digital Marketing
Location: Ramesh Nagar, Delhi
Experience: 1–4 Years
Mode: On-Site
About the Role
We are looking for a proactive and tech-savvy Client Servicing Specialist who can effectively manage client relationships, understand digital marketing and IT-related requirements, and ensure seamless communication between clients and internal teams. The ideal candidate should possess excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric approach.
Key Responsibilities
- Act as the primary point of contact for clients and maintain strong professional relationships.
- Understand client requirements related to digital marketing campaigns, websites, SEO, social media, performance marketing, and other IT services.
- Coordinate with internal teams including Digital Marketing, Design, Development, SEO, Content, and Performance Marketing to ensure timely project execution.
- Conduct regular client meetings, calls, and presentations to discuss project updates, performance reports, and future strategies.
- Prepare and share project timelines, status reports, campaign insights, and meeting summaries.
- Handle client queries, concerns, and escalations professionally while ensuring prompt resolution.
- Monitor project progress and ensure deliverables meet quality standards and deadlines.
- Identify opportunities for upselling and cross-selling digital and IT services.
- Maintain accurate records of client communications, project requirements, and feedback.
- Stay updated with the latest digital marketing trends, technologies, and industry best practices.
Required Skills & Qualifications
- Bachelor's degree in Marketing, Business Administration, IT, Communications, or a related field.
- Excellent verbal and written communication skills with strong presentation abilities.
- Strong understanding of digital marketing concepts including SEO, Social Media Marketing, Google Ads, Meta Ads, Content Marketing, and Website Development.
- Tech-savvy with the ability to quickly understand digital tools, platforms, and technologies.
- Proficiency in Microsoft Office Suite, Google Workspace, CRM software, and project management tools.
- Strong organizational and multitasking skills.
- Ability to manage multiple clients and projects simultaneously.
- Excellent problem-solving, negotiation, and interpersonal skills.
- Customer-focused mindset with attention to detail.
Preferred Qualifications
- Experience working in a digital marketing agency or IT services company.
- Knowledge of website platforms such as WordPress, Shopify, or similar CMS.
- Familiarity with analytics and reporting tools such as Google Analytics, Google Search Console, Meta Business Suite, and marketing dashboards.
- Understanding of AI-powered tools and emerging digital technologies.
What We Are Looking For
✔ Fluent English communication and client-handling skills
✔ Strong understanding of digital marketing and IT services
✔ Tech-savvy and quick learner
✔ Professional, confident, and solution-oriented personality
✔ Ability to build long-term client relationships and ensure client satisfaction
Job Type: Full-time
Pay: ₹30,000.00 - ₹60,000.00 per month
Work Location: In person
