Position Title: Customer Success Executive
Company: Solar Ace Energy Pvt. Ltd.
Location: Makarba Ahmedabad, Gujarat
Experience: Fresher to 1 Year
Employment Type: Full-Time
About Solar Ace Energy Pvt. Ltd.
Solar Ace Energy Pvt. Ltd. is a rapidly growing renewable energy company providing end-to-end solar solutions for residential, commercial, and industrial customers. We are committed to delivering quality service, customer satisfaction, and sustainable energy solutions through innovation and excellence.
Job Summary
We are looking for an enthusiastic and customer-focused Customer Success Executive to join our Ahmedabad team. This role is ideal for fresh graduates or candidates with up to one year of experience who enjoy interacting with customers, solving problems, and ensuring an excellent customer experience throughout the solar project lifecycle.
The Customer Success Executive will act as the primary point of contact for customers, coordinate with internal departments, resolve customer queries, and ensure smooth communication from project initiation to post-installation support.
Key Responsibilities
- Serve as the first point of contact for customer inquiries through phone calls, emails, and WhatsApp.
- Maintain regular communication with customers regarding project progress and updates.
- Coordinate with Sales, Technical, Installation, and Service teams to ensure timely resolution of customer concerns.
- Record and track customer requests, complaints, and service issues until closure.
- Ensure a positive customer experience throughout the customer journey.
- Follow up with customers after installation to ensure satisfaction.
- Maintain accurate customer records and update CRM/ERP systems.
- Schedule customer meetings, service visits, and follow-up calls as required.
- Escalate unresolved issues to the concerned department in a timely manner.
- Collect customer feedback and share improvement suggestions with management.
- Assist in documentation, report preparation, and customer database management.
- Support customer retention initiatives and build long-term customer relationships.
Required Qualifications
- Bachelor's degree in Commerce, Business Administration, Management, Arts, or any relevant discipline.
- Freshers are encouraged to apply.
- Candidates with up to 1 year of experience in Customer Service, Customer Support, Telecalling, Back Office, or Client Coordination will have an added advantage.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Good interpersonal and relationship-building skills.
- Basic knowledge of Microsoft Excel, Word, and Outlook.
- Ability to handle multiple tasks and prioritize work effectively.
- Good problem-solving and coordination skills.
- Positive attitude with a willingness to learn.
- Ability to work independently as well as in a team.
Language Requirements
- Gujarati – Mandatory
- Hindi – Mandatory
- English – Preferred
Preferred Candidate Profile
- Friendly, polite, and customer-oriented personality.
- Strong listening and communication skills.
- Quick learner with a proactive approach.
- Good organizational and time management abilities.
- Ability to remain calm while handling customer concerns.
- Interest in the renewable energy and solar industry.
What We Offer
- Opportunity to build a career in the fast-growing renewable energy sector.
- Professional learning and development.
- Supportive and collaborative work environment.
- Hands-on exposure to customer relationship management and business operations.
- Career growth opportunities based on performance.
Interested candidates can share their updated CV at [email protected].
For any queries, connect with us on WhatsApp: +91 99090 37842.
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Location:
- Makarba, Ahmedabad, Gujarat (Required)
Work Location: In person
