A Telecalling executive acts as the first point of contact for an immigration consultancy, focusing on engaging prospective clients, explaining visa services, and scheduling consultations. This role combines telesales with customer service to guide individuals through visa processes for countries such as Canada, Australia, the UK. Expertia AI +3Key Responsibilities
- Outbound Calling:Initiating calls to potential clients from a provided database to promote visa services (study, work, PR, tourist).
- Inbound Query Handling:Answering incoming calls regarding visa inquiries, eligibility, and documentation procedures.
- Lead Generation & Conversion:Identifying client needs, qualifying leads, and converting them into clients or scheduling appointments with senior immigration counselors.
- Client Guidance:Providing preliminary information on immigration laws, policies, and required documentation.
- Documentation Support:Helping clients gather necessary documents, including financial proofs and academic transcripts.
- Database
- Target Achievement:Meeting daily/weekly/monthly calling and conversion targets. Expertia AI +3
Requirements and Skills
- Education:Minimum 12th pass, though a Bachelor’s degree is often preferred.
- Experience:1–3 years of experience in telecalling or telesales, preferably in the immigration/visa sector.
- Communication:Excellent verbal and written skills in English, Hindi, and often regional languages like Punjabi.
- Persuasion:Strong convincing and negotiation abilities to handle objections and close deals.
- Technical Skills:Basic computer knowledge (MS Office, internet research).
- Attributes:Target-oriented, polite professional phone etiquette, and the ability to work under pressure. Expertia AI +4
Common Job Highlights
- Location:Often full-time work-from-office (e.g., Chandigarh, Mohali, Punjab).
- Salary Range:heavily supplemented by performance-based incentives.
- Shifts:Usually standard daytime office hours (6 days a week).
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
