As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are looking for a dynamic and customer-focused professional to join our team as a Customer Care Specialist, primarily supporting FCL (Full Container Load) – Sea Export operations. In this role, you will act as the key point of contact for customers, ensuring seamless coordination, operational excellence, and high levels of customer satisfaction.
- Support customers by providing accurate information, answering queries, and resolving complaints in a timely manner
- Deliver front-line customer support leveraging strong freight forwarding and market knowledge
- Drive customer engagement, satisfaction, retention, and reactivation in collaboration with Field Sales and the Operational Care Center (OCC)
- Build and strengthen relationships with customers through daily interactions, regular service reviews, and proactive consultation
- Manage booking coordination and operational execution for export shipments
- Act as the primary point of contact (POC) for assigned customers
- Qualify customer inquiries and prepare quotations within pricing guidelines, ensuring follow-through to closure
- Support customer onboarding, ensuring requirements are accurately captured and integrated into systems
- Process and enter customer orders into the operational workflow
- Collaborate with Finance on credit limit management and resolve any related challenges
- Manage and resolve customer complaints by identifying root causes and implementing preventive measures
- Prepare and refine customer performance reportsEnsure delivery against financial targets and strategic objectives
- 5–7 years of experience in freight forwarding, with strong exposure to Sea Export (FCL)
- Experience handling approximately 150 shipment files and 100+ shipments
- Manage 20–25 customer accounts; prior experience handling ~100 accounts end-to-end is advantageous
- Strong knowledge of Shipping Instruction (SI) management
- Exposure to both Air & Sea freight operations preferred
- Proven track record of customer management and operational coordination
- Stable career history with a positive, proactive attitude
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
