Account Manager – Customer Success
Koramangala, Bangalore
Competitive Salary + Performance Incentives + Benefits
Full-time | Work from Office
Own Relationships. Solve Problems. Create Peace of Mind.
At PropertyAngel, we help property owners enjoy the benefits of real estate without the stress of managing it themselves.
As an Account Manager, you'll be the primary point of contact for a portfolio of property owners and tenants, ensuring they receive an exceptional experience throughout their journey with us.
This role is ideal for someone who enjoys building relationships, solving problems, taking ownership, and making a real impact on customer satisfaction and retention.
What You'll DoBuild Strong Customer Relationships
- Manage a portfolio of property owners and tenants
- Serve as the primary point of contact for customer needs
- Build trust through proactive communication and timely support
- Ensure customers remain informed and confident throughout their journey
Solve Problems & Drive Resolution
- Handle customer concerns, escalations, and service requests
- Coordinate with internal teams to ensure timely resolution
- Follow issues through to closure rather than simply forwarding them
- Deliver practical solutions that balance customer and business needs
Drive Customer Success
- Improve customer satisfaction and retention
- Identify opportunities to enhance the customer experience
- Ensure smooth handling of renewals, maintenance issues, move-ins, move-outs, and other key customer journeys
- Help customers maximize the value they receive from PropertyAngel
Improve Processes
- Identify recurring customer pain points
- Suggest and implement operational improvements
- Contribute to building scalable customer success processes
Mentor & Support Team Members
- Share best practices with junior team members
- Support onboarding and training of new hires
- Help create a high-performance, customer-focused culture
Who We're Looking For
You may be a great fit if you:
✔ Have 4–8 years of experience in Customer Success, Account Management, Customer Experience, Operations, Hospitality, Banking, Real Estate, or related service industries
✔ Enjoy managing relationships and solving problems
✔ Can handle challenging situations professionally and calmly
✔ Take ownership and follow through on commitments
✔ Have strong communication and stakeholder management skills
✔ Are comfortable coordinating with multiple teams simultaneously
✔ Want to grow into a leadership role over the next few years
What Success Looks Like
Within your first year, you will:
Build strong relationships with customers
Successfully manage a portfolio of owners and tenants
Improve customer satisfaction and retention
Resolve complex issues independently
Contribute to process improvements across the organization
Become a trusted advisor to customers and internal teams
Why Join PropertyAngel?
One of India's leading property management companies
₹2,000+ crore worth of assets under management
Fast-growing PropTech company with real career growth opportunities
Direct exposure to business operations and decision-making
Freedom to suggest and implement improvements
Leadership opportunities for high performers
Benefits
✓ Health Insurance
✓ Life Insurance
✓ Provident Fund
✓ Team outings / Events & Activities
✓ Structured Career Growth
✓ Learning & Development Opportunities
About PropertyAngel
PropertyAngel is India's leading "Second Landlord" platform, helping property owners outsource the stress of property management. We manage everything from tenant management and rent collection to maintenance and customer support, allowing owners to enjoy true peace of mind. Based in Bangalore, we also serve customers across Mumbai and Gurgaon.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
