Hiring: Team Leader – International BPO (Mumbai)
Location: Mumbai
CTC: Up to ₹7 LPA
We are looking for an experienced Team Leader to join our growing team!
Eligibility:
* Minimum 1–2 years of experience as a Team Leader in an International BPO.
* Excellent communication and people management skills.
* Strong experience in handling team performance, KPIs, and client expectations.
* Ability to coach, mentor, and motivate team members.
* Comfortable working in rotational shifts.
Key Responsibilities:
* Lead and manage a team to achieve performance targets.
* Monitor daily productivity, quality, attendance, and adherence.
* Conduct regular coaching sessions and performance reviews.
* Prepare reports and ensure SLA/KPI compliance.
* Resolve team escalations and maintain high customer satisfaction.
*Immediate Joiners Preferred*
Interested candidates can share their updated CV or connect with us for more details.
Pay: ₹700,000.00 per year
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
