- Resolve Issues: Answer incoming calls, chats, and emails, fixing complaints and guiding product use.
- Drive Sales: Spot chances to cross-sell or up-sell items and pass new sales leads to the sales team.
- Update Records: Log all user chats, details, and order progress into the CRM system.
- Follow Up: Check in post-purchase to ensure satisfaction and encourage repeat business.
- Meet Targets: Balance quality customer satisfaction scores (CSAT) with sales or conversion goals.
Pay: From ₹17,000.00 per month
Work Location: In person
