Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Production Support Sr Lead
Experience: 8+ Years
Category: Production Support
Shift: 6 am – 2 pm / 1 pm – 10 pm
Main location: India, Telangana, Hyderabad / India, Karnataka, Bengaluru
Position ID: J0826-0259
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.
Position Description: We are looking for an experienced Production Support Senior Lead to join our team. This position requires a managerial, technical and motivated individual capable of interacting with stakeholders and engineering teams and is responsible for post-implementation support changes that go into production. In this role, an individual will proactively monitor production tickets, trend analysis, mentoring teams, identify areas of improvement and improve operational expenses
#LI-AS26
Your future duties and responsibilities
- Lead a team of analysts, developers in triaging customer reported issues and monitoring/maintaining critical web/mobile applications
- Understand the product/functionality and the business requirements. Ensure the production support team is aware of the impact of changes that go into production.
- Candidates will have hands on experience in handling distributed systems
- Candidates should have experience with maintaining medium-to-large-scale web and mobile applications.
- Ability to navigate multiple technologies including AWS, Openshift, Node JS, Python, Java, Mongo DB,
- Be part of a fast-moving team, working with internally developed tools and open-source technologies.
- Triage functional and technically complex customer reported issues in a distributed environment
- Analyze advanced, distributed solutions that process, store, and quickly retrieve huge volumes of data and identify root cause
- Conduct daily reviews of production tickets, weekly review with senior management on the trend and report progress on improvement areas and action.
- Conduct and participate in postmortem calls for high severity incidents in production.
- Willingness to work a flexible schedule to accommodate project deadlines
Required qualifications to be successful in this role
Must-Have Skills:
- Strong Experience with Application Monitoring Tools (Splunk, Cloudwatch, Dynatrace etc)
- Experience in scripting languages such as JavaScript, Typescript, Ruby, or Python
- Web application development experience with compiled languages such as Java, Groovy, C#, or Go
- Strong analytical and problem-solving skills, ability to handle multiple issues at the same time
- Experience with cloud infrastructure (AWS, Google App Engine, or Heroku)
- Experience in analyzing RESTful, SOAP web services
- Strong experience with enterprise level N-tier web applications
- Experience in writing native SQL queries
- Relational Database - experience using Oracle, MySQL/MariaDB, Postgres, or SQLServer
- NoSql Database - DynamoDb, MongoDB, Cassandra
Good-to-Have Skills:
- Experience with building dashboards.
- Experience in SSO (SAML, OPENID)
- Knowledge of search solutions such as Lucene, Solr, or ElasticSearch
- Experience in architecting and designing distributed systems that are highly available and security focused
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
