The Guest Relations Manager is the "face" of our establishment and the primary advocate for our guests. You aren’t just managing a desk; you are orchestrating an experience. Your mission is to ensure every guest feels like a VIP, turning standard stays into memorable stories and resolving hiccups with such grace that the guest leaves happier than when they arrived.
Core Responsibilities
- Experience Orchestration: Oversee the entire guest journey from pre-arrival to post-departure, ensuring personalised touches (amenities, room preferences, special occasions) are executed flawlessly.
- Conflict Resolution: Act as the first point of escalation for guest complaints. You’ll use your "superpower" of empathy to de-escalate situations and provide creative, effective solutions.
- VIP Liaison: Personally greet high-profile guests, regular patrons, and long-stay residents, acting as their dedicated point of contact.
- Team Leadership: Mentor and train front-of-house staff on "emotional intelligence" and proactive service standards.
- Feedback Analysis: Monitor online reviews (TripAdvisor, Google, etc.) and internal surveys to identify trends and implement service improvements.
- Inter-departmental Bridge: Coordinate closely with Housekeeping, F&B, and Maintenance to ensure guest requests are met instantly.
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
