Key Responsibilities
1. Reservation Management
- Handle room reservations through OTT platforms, emails, and telephone calls.
- Ensure accurate booking entries in the system and proper room availability tracking.
- Coordinate with concerned departments for reservation confirmations and changes.
2. Guest Handling & Front Desk Operations
- Manage and supervise guest check-in and check-out procedures.
- Handle guest queries, feedback, and complaints professionally.
- Personally attend to escalated or sensitive guest issues to ensure satisfaction.
3. Billing & Cash Handling
- Prepare, verify, and finalize guest invoices accurately.
- Ensure timely billing and smooth settlement at the time of check-out.
- Maintain cash register and ensure proper cash reconciliation at the end of each shift.
4. Staff Duty Roster & Scheduling
- Prepare front office duty rosters, weekly offs, and shift schedules.
- Ensure adequate manpower coverage during peak and non-peak hours.
5. Team & Inter-Department Coordination
- Coordinate with front office team members for smooth shift handovers.
- Liaise with Housekeeping, Maintenance, Accounts, Spa, F&B, and Sports departments for seamless operations.
6. Event & Workshop Inquiry Handling
- Attend and respond to inquiries related to events, workshops, and activities.
- Guide guests regarding availability, bookings, schedules, and venue details.
7. Other Duties
- Perform any additional responsibilities assigned by the Reporting Manager, General Manager, Vice President, Managing Director, or Chairman from time to time.
Job Type: Full-time
Pay: ₹240,000.00 - ₹264,000.00 per year
Work Location: In person
