- Lead the overnight team to ensure the highest levels of service are delivered at all times.
- Serve as a property overnight manager on duty, responding appropriately to all guest matters in a prompt and professional manner.
- Work closely alongside Loss Prevention department to ensure the safety of our guests is at the forefront of attention.
- Perform the nightly audit duties and work in partnership with finance to ensure complete compliance with local and brand regulations.
- Conduct a shift briefing with staff at the beginning of each shift to gather and share pertinent information. Review the Front Desk logbook for updates and important notes.
- Verify billing accuracy and ensure any matters requiring further attention are passed along to the appropriate channels.
- Adhere to the hotel’s key control and credit policies. Maintain thorough knowledge of all fire safety and emergency procedures.
- Handle guest concerns or issues calmly and professionally, delivering prompt resolutions.
- Lead by example by maintaining proficiency in all front desk duties and setting the standard for service and professionalism.
- Maintain clear and professional communication with all hotel departments via telephone and internal channels.
- Ensure the accuracy of group bookings, rooming lists, billing details, amenities, and arrival arrangements.
- Keep the front office, back office, front desk area, and supply closets clean, organized, and well-stocked.
- Provide coaching and counseling to team members as needed, using appropriate documentation and performance management techniques.
- Ensure all employees complete their duties before the end of their shift and are present at their stations on time.
- Oversee and maintain high service standards through daily monitoring and staff training. Ensure compliance with grooming and uniform standards.
- Ensure employees practice compliance with all hotel standards and policies as outlined by the Employee Handbook
- Assist in training of new hires and current associates on a regular basis
- Be accountable for managing payroll and operating expenses within budgeted limits.
Job Type: Full-time
Pay: ₹13,000.00 - ₹16,000.00 per month
Education:
Experience:
- 2year: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
- Malayalam (Preferred)
Work Location: In person
