Hiring: Customer Support Team Leader
**Location:** Kohat Enclave, Pitampura, Delhi
**Company:** Dr. Veda Private Limited
**Experience:** 2–4 Years
**Employment Type:** Full-Time
**Immediate Joiners Preferred**
Dr. Veda is looking for an experienced and customer-focused **Customer Support Team Leader** to lead our support operations and deliver an exceptional customer experience.
Key Responsibilities
* Lead and mentor the customer support team.
* Handle customer escalations and ensure timely resolution.
* Monitor team KPIs such as CSAT, TAT, and resolution rates.
* Improve support processes and customer satisfaction.
* Coordinate with internal teams to ensure seamless issue resolution.
* Train and onboard new team members.
Requirements
* 2–4 years of Customer Support experience, including 1–2 years in a Team Leader role.
* Mandatory experience in D2C, E-commerce, or Consumer Brands.
* Preference for candidates from Beauty, Wellness, Healthcare, Skincare, Haircare, or Personal Care brands.
* Strong communication, leadership, and problem-solving skills.
* Experience with CRM platforms such as Freshdesk, Zendesk, Kapture, or similar tools.
Why Join Us?
* Be part of a fast-growing beauty and wellness brand.
* Collaborative work environment with strong growth opportunities.
* Competitive salary and career advancement prospects.
**Interested candidates can share their updated resume at [email protected]
Pay: ₹28,000.00 - ₹34,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
