AI Use Case & Delivery Manager — Claude

EXL Service -
Noida, Uttar Pradesh

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Job details

Full-time
13 days ago

Qualifications

Programme management
Computer Science
PMP
Salesforce
Master's degree
Bachelor's degree
Organisational skills
Agile
Data science
AI
Communication skills
Data Science

Full job description

Job Description: The AI Use Case & Delivery Manager — Claude Platform manages the Claude use-case pipeline from discovery through client delivery within the India AI Center of Excellence. The role runs Anthropic partner-program commitments, CCA-F certification cohorts, the reference-customer tracker, and Salesforce partner tagging for Anthropic-influenced deals.

This role connects delivery, sales, and partner motions to ensure Claude engagements are well-scoped, tracked, and delivered with measurable business value. Domain exposure to BFSI or healthcare is preferred.

Responsibilities: Responsibilities

Manage the Claude use-case pipeline end-to-end, from discovery and qualification through solutioning and client delivery.
Run Anthropic partner-program commitments, ensuring EXL meets enablement, certification, and reporting obligations.
Organize and manage CCA-F certification cohorts across the India CoE, tracking progress and completion.
Own the reference-customer tracker and maintain Salesforce partner tagging for Anthropic-influenced deals.
Coordinate delivery governance—planning, status, risks, and milestones—across Claude engagements.
Partner with sales and solution teams on business cases, proposals, and executive updates.
Track use-case ROI and outcomes, and feed learnings back into the CoE’s reusable assets and offerings.

Must-Have Skills

6–8 years of experience in delivery management, engagement management, program management, or AI/technology consulting.

Delivery & Program Management

Proven experience managing a use-case or project pipeline from discovery through delivery.
Experience running partner-program commitments, certification cohorts, or enablement programs.
Proficiency with Salesforce (or similar CRM) for pipeline, deal tagging, and reporting.

GenAI & Communication

Working understanding of Generative AI, LLMs, RAG, and enterprise AI use-case patterns (Claude platform familiarity valued).
Excellent stakeholder-management and communication skills across delivery, sales, and partner teams.
Strong organizational skills with attention to tracking, governance, and reporting.

Good-to-Have / Preferred

Domain exposure to BFSI or healthcare.
Familiarity with Anthropic partner programs and Claude certification tracks (CCA-F).
Experience with ROI/value tracking and reference-customer programs.
PMP, Agile, or similar delivery/program certification.

Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Information Systems, or a related discipline (or equivalent practical experience).

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