We are seeking a detail-oriented Transcriptionist to accurately transcribe audio recordings dictated by property and casualty insurance claims adjusters and other stakeholders into written statements and reports. The ideal candidate will have strong listening skills, knowledge of property and casualty insurance terminology, and a high level of accuracy while maintaining strict client data confidentiality.
Reporting to management or the file supervisor, the incumbent is responsible for the accurate and structured transcription of audio files in English (insureds’ statements, adjusters’ notes, investigation reports, recorded interviews) into clear, precise written documents that comply with the firm’s standards.
Accurately transcribe recorded statements and audio notes from claims adjusters- Review, proofread, and format documents according to internal standards
- Ensure linguistic quality (grammar, spelling, insurance terminology)
- Meet file processing deadlines
- Maintain strict confidentiality of personal and sensitive information
- File and upload documents into electronic claim management systems
Attention to detail- Typing speed of 60+ WPM with high accuracy
- Confidentiality
- Time management
- Comfortable handling confidential and sensitive information
- Ability to work independently and manage priorities effectively
- Bachelor’s degree required; MBA/Insurance & Risk Management Operations/Logistics
specialization preferred. In addition, Transcriptionist diploma or certificate required
- Excellent written English listening, typing, and proofreading skills
- 1-3 years of prior experience in the transcription industry (insurance or related field considered a strong asset)
- Good knowledge of property and casualty insurance terminology (strong asset)
- Strong typing speed and accuracy
- Professional discretion and attention to detail
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
