Job Description – Room Service Attendant (In-Room Dining)
Department: Food & Beverage Service
Reporting To: Room Service Supervisor / F&B Manager
Location: [Hotel / Restaurant Name]
Job Purpose
To provide prompt, courteous, and high-quality in-room dining service to guests, ensuring comfort, satisfaction, and adherence to hotel service standards.
Key Responsibilities
- Take room service orders accurately via phone or digital systems.
- Prepare trays and trolleys as per service standards and presentation guidelines.
- Deliver food and beverages to guest rooms promptly and professionally.
- Ensure correct order, quality, temperature, and presentation before service.
- Explain dishes, set up meals in rooms, and ensure guest comfort.
- Clear trays and collect used service ware within the defined time.
- Handle guest requests and complaints politely and efficiently.
- Maintain cleanliness of pantry, trolleys, trays, and service areas.
- Ensure hygiene, safety, and sanitation standards (FSSAI & hotel SOP).
- Maintain proper billing procedures and obtain guest signatures.
- Coordinate effectively with kitchen, stewarding, and front office teams.
- Maintain grooming, hygiene, and professional conduct at all times.
Skills & Competencies
- Good communication and interpersonal skills
- Guest-focused service mindset
- Attention to detail
- Time management and multitasking
- Positive and polite attitude
Qualifications & Experience
- Minimum Qualification: 10th / 12th Pass / Diploma in Hotel Management
- Experience: 0–2 years in room service / F&B service (Freshers can apply)
Working Conditions
- Rotational shifts
- Long standing and walking hours
- Fast-paced hotel service environment
Salary & Benefits (CTC)
- Overall CTC: ₹18,000 – ₹22,000 per month (including basic salary + service charge + tips + incentives)
- Additional Benefits:
- Duty meals
- Uniform & Laundry
- Weekly off & leave benefits
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹16,500.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
