About Us: - We are a new age IOT based Surveillance company offering professional services to increase efficiency & reducing costs with the use of your existing CCTV cameras. Position CME Reporting To Shift Supervisor Department Command Centre Work Location Kamothe Navi Mumbai Roles and responsibilities
Job Description Analyse the issue reported, identify problem areas, devise and work with team members to enhance quality of service and prevent future issues
. Meet the SLA requirements by closing the issue within SLA
- Escalate the events/incident to 2nd level team in time of the problems that cannot be solved by within the scope of Monitoring Executive.
- Fault handling and escalation (identifying and responding to issues on site and fixing the issue within SLA.
- Carry out event and incident localization/ resolution/ escalation in accordance with given instructions
. Should agree to work in rotational shifts without any hesitation. Qualification 12th Pass or Any Graduate Experience Required 0-6 Months Working Conditions: Ability to work varying shifts (days, evenings, nights, weekends).
Job Type: Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
