Job Summary:
The CRM Executive cum Social Media Response Executive is responsible for managing customer relationships, handling customer inquiries, maintaining CRM records, and responding to customer queries received through social media platforms. The role focuses on improving customer satisfaction, engagement, and brand reputation.
Key Responsibilities Responsibilities:
- Maintain and update customer records in the CRM system.
- Handle customer inquiries, complaints, and service requests.
- Follow up with customers regarding orders, services, and feedback.
- Generate and maintain customer databases and reports.
- Coordinate with sales and operations teams for issue resolution.
- Monitor customer satisfaction levels and identify improvement areas.
- Prepare daily, weekly, and monthly CRM reports.
Social Media Response Responsibilities:
- Monitor social media platforms such as Facebook, Instagram, WhatsApp, LinkedIn, and X (Twitter).
- Respond promptly to customer comments, messages, reviews, and inquiries.
- Escalate complex customer issues to the concerned department.
- Maintain professional and brand-consistent communication.
- Track and report customer engagement metrics.
- Coordinate with the marketing team for campaigns and promotions.
- Manage online reputation and customer feedback.
Pay: ₹24,000.00 - ₹32,000.00 per month
Benefits:
Work Location: In person
