KEY RESPONSIBILITIES:
Conduct training modules for Agent Advisors and ADMs
- Conducting induction and on-boarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- All other training programs as outlined in the Agent and ADM learning journey
- Conducting GID’s and IID’s
- Conducting PRP and FOD as and when required
Conducting training in blended delivery format
Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings
Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
Administrative
Manager-trainer to drive adoption of the digital learning platform across all roles
Responsible for driving digital assessments amongst Agents and ADMs
Responsible for driving self-learning among Agents and ADMs
Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
Responsible for delivering all training adhering to the training calendar designed
Responsible for driving business performance of all learners
Responsible to drive attendance to all training sessions
Responsible to capture attendance in TMS/ELM within the stipulated time defined
Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
Responsible to plan travel for training sessions in various locations as required
Look after training logistics
- Schedule training sessions
- Ensure wider participation of agents in programs
- Ensure set-up of SMART Classroom is in place before commencing a session
Monitor progress of agents on a continuous basis
- Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
- Ensure that agents follow moral and ethical standards when dealing with clients
- Monitor Agent development
Update training material
- Review present training material
- Scan environment
- Incorporate feedback from Agents, Customers, SMs, Ps, MPs
Ensure that the agents get updated and continuous information on MLI products
Facilitate self- development of agents
MEASURE OF SUCCESS:
Participant feedback
Number of days of training
Customer survey rating
Pass percentage of agents
Digital adoption / adoption of digital learning platform
Pass percentage of Agents in IRDA exams
Attendance of Agents and employees in training sessions
Activating agents month-on-month against the target
Compliance on IRDA requirements
Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
Reduction in training cost
Awareness level of agents on competition
DESIRED QUALIFICATIONS AND EXPERIENCE
a. Graduate in any discipline
b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus
KNOWLEDGE / SKILLS / ABILITIES
CompetencyLevelResult Orientation5Working With Through Others4Innovation5Customer Centricity4Technical Expertise4Business Acumen4Impact Influence4Communication4Role Modelling Core Values4Strategic Planning Execution4
Learning ability
Logical thinking
Must be able to motivate agents
Should be self motivated, self starter
