About Us
We are a Mohali-based team providing backend operational support to our US healthcare company. Our employees work directly with US teams and clients, managing critical HR and business operations processes. This role offers excellent exposure to international processes, US business practices, and cross-functional operations.
If you are detail-oriented, enjoy managing processes, and want to build a career in international operations, this opportunity is for you.
Job Summary
We are looking for proactive and detail-oriented professionals to join our US Operations team in Mohali. This is an International (US) Process role in the Indian Night Shift, where you will support our US teams by handling HR operations, business operations, compliance activities, and client coordination.
The role involves working on day-to-day operational activities, maintaining accurate records, supporting onboarding and compliance processes, and communicating with US clients and team members through calls, texts, and emails.
This position is ideal for candidates who enjoy process management, problem-solving, and working in a fast-paced international environment.
Responsibilities
- Manage employee and candidate profiles across company systems and portals.
- Complete onboarding activities and account activations for new hires.
- Process employee separations, annual reviews, and compliance documentation.
- Conduct periodic audits and maintain accurate records and reports.
- Manage authorizations, billing activities, remittances, and operational workflows.
- Maintain and update data in CRM, HRIS, and operational systems.
- Coordinate with US teams for process updates and issue resolution.
- Communicate with clients, caregivers, and team members through calls, texts, and emails.
- Monitor process timelines and ensure tasks are completed accurately and on time.
- Support cross-functional teams and perform additional operational duties as required.
Qualifications & Requirements
- Bachelor's degree in any discipline.
- 1-3 years of experience in HR Operations, Recruitment Operations, Business Operations, Healthcare Process, or International Process.
- Experience in US Process or International Process will be an added advantage.
- Excellent verbal and written communication skills in English.
- Comfortable communicating with clients and internal teams through calls, texts, and emails.
- Strong attention to detail and ability to maintain data accuracy.
- Good working knowledge of MS Excel, Google Sheets, and computer applications.
- Ability to manage multiple tasks and work independently in a fast-paced environment.
- Strong problem-solving, organizational, and time-management skills.
- Willingness to work in Indian Night Shift (US Business Hours).
- Ability to work from the Mohali office on a full-time basis.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid time off
Work Location: In person
