VISA AGENT / VISA CONSULTANT
AWA Holidays is a growing travel and tourism company specialising in customised domestic and international travel experiences, flights, accommodation, tours, travel insurance and visa assistance.
We are looking for an experienced and knowledgeable Visa Agent / Visa Consultant to join our growing team and take responsibility for managing visa applications and providing professional visa guidance to our clients.
This is an excellent opportunity for someone who has strong knowledge of international visa procedures, excellent attention to detail, and a genuine passion for helping travellers turn their travel plans into reality.
ABOUT THE ROLE
As a Visa Agent, you will be responsible for managing visa applications from the initial client consultation through documentation, application submission and follow-up.
You will work closely with clients to understand their travel plans and circumstances, assess their visa requirements, identify documentation requirements, prepare and review applications, and ensure that applications are submitted accurately and within the required timelines.
The successful candidate should be confident dealing with clients and have a strong understanding of visa processes for multiple international destinations.
KEY RESPONSIBILITIES1. Client Consultation & Visa Assessment
- Consult with clients to understand their travel plans, purpose of travel, intended duration and personal circumstances.
- Assess the appropriate visa category and eligibility requirements for each client.
- Explain visa requirements, procedures, expected processing times, fees and relevant conditions clearly to clients.
- Identify potential issues or weaknesses in an application and advise clients appropriately.
- Provide honest and professional guidance without making unrealistic promises regarding visa outcomes.
2. Documentation & Application Preparation
- Provide clients with accurate and comprehensive document checklists.
- Review passports, financial documents, employment documents, invitation letters, accommodation details, travel itineraries and other supporting documentation.
- Check documents for completeness, consistency and accuracy.
- Assist clients in preparing visa forms, cover letters, supporting statements and other required documentation.
- Ensure that information provided across different documents is consistent and does not contain errors or discrepancies.
- Follow up with clients for missing or updated documentation.
3. Visa Application Processing
- Prepare and submit visa applications through the appropriate embassy, consulate, immigration authority, visa application centre or authorised online portal.
- Manage appointments for biometrics, interviews and document submission where applicable.
- Track applications and monitor their progress.
- Respond promptly to requests for additional documentation or information.
- Maintain accurate records of every application and its current status.
- Keep clients informed of important updates throughout the process.
4. Destination & Visa Knowledge
The candidate should have strong practical knowledge of visa procedures for major destinations, particularly:
- Schengen / European visas
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- UAE and other Middle Eastern destinations
- Asian destinations
- Other major international travel destinations
Knowledge of additional destinations and specialised visa categories will be considered an advantage.
The candidate must be willing to continuously monitor changes to visa requirements, immigration rules, documentation requirements, application procedures and processing practices.
5. Client Relationship Management
- Maintain professional and friendly communication with clients throughout the visa process.
- Handle client questions, concerns and follow-ups efficiently.
- Manage expectations regarding visa processing times and outcomes.
- Maintain confidentiality of client information and documentation.
- Build trust and long-term relationships with clients.
- Provide a high-quality customer experience that reflects the standards of AWA Holidays.
6. Coordination With the Travel Team
Work closely with our:
- Travel consultants
- Flight booking team
- Tour consultants
- Hotel/accommodation team
- Insurance team
- Management
to ensure that visa requirements are properly coordinated with the client's overall travel arrangements.
WHAT WE ARE LOOKING FOR
We are looking for someone who can independently handle visa cases, rather than someone who only performs administrative data entry.
Essential Requirements
- Proven experience in visa processing, visa consultancy or travel-related visa services.
- Strong practical knowledge of international visa procedures.
- Experience handling visa documentation from start to finish.
- Good understanding of embassy, consulate and visa application centre procedures.
- Excellent attention to detail.
- Strong organisational and time-management skills.
- Excellent written and verbal communication skills.
- Strong client-handling and interpersonal skills.
- Ability to manage multiple visa applications simultaneously.
- Ability to work under deadlines and handle time-sensitive applications.
- Good computer skills and confidence working with online visa portals and document-management systems.
- Strong sense of responsibility and ownership of assigned applications.
DESIRABLE EXPERIENCE
Preference will be given to candidates with experience handling:
- Schengen applications
- UK visa applications
- USA visa applications
- Canada visa applications
- Australian visa applications
- New Zealand visa applications
- Visitor/tourist visas
- Business visas
- Family visit visas
- Student or other relevant visa categories
Experience with immigration/visa systems and online application portals will be an advantage.
PERFORMANCE EXPECTATIONS
The successful candidate will be expected to:
- Take ownership of assigned visa applications.
- Maintain accurate application records and status updates.
- Minimise documentation and data-entry errors.
- Meet agreed application and follow-up deadlines.
- Communicate proactively with clients.
- Stay updated on changes to visa requirements.
- Escalate complicated or high-risk cases to management when appropriate.
- Maintain strict confidentiality of client information.
- Deliver a professional client experience from consultation through completion.
WHAT WE OFFER
- Competitive salary based on experience and expertise.
- Opportunity to work with a growing international travel company.
- Career growth and professional development opportunities.
- Exposure to multiple international destinations and visa categories.
- Supportive and professional working environment.
- Training and ongoing learning opportunities.
- Opportunity to take ownership of visa operations and grow with the organisation.
IMPORTANT
This position requires practical visa-processing experience.
Candidates should be able to demonstrate their knowledge of visa documentation, application procedures and client handling during the interview.
We are particularly interested in candidates who can independently manage a visa application from initial client assessment → documentation → application preparation → submission → follow-up → final outcome.
HOW TO APPLY
Interested candidates are invited to send their updated CV to:
[email protected]
Please mention “Visa Agent / Visa Consultant – Application” in the subject line.
Join AWA Holidays and help travellers turn their international travel dreams into reality.
Pay: ₹11,591.11 - ₹20,651.97 per month
Work Location: In person
