Key Responsibilities
- Handle room reservations through phone calls, WhatsApp, email, online booking platforms, and walk-in enquiries.
- Check room availability and allocate rooms as per guest requirements.
- Maintain accurate booking records and update the reservation system.
- Confirm bookings and provide guests with reservation details.
- Assist guests with booking modifications, cancellations, and special requests.
- Coordinate with the Front Office and Housekeeping teams to ensure room readiness.
- Maintain daily occupancy reports and reservation registers.
- Process guest check-in and check-out documentation when required.
- Answer customer enquiries regarding room availability, tariffs, amenities, and hotel policies.
- Ensure all guest information is recorded accurately.
- Handle customer complaints professionally and escalate issues when necessary.
- Follow company policies and maintain confidentiality of guest information.
- Perform other administrative duties assigned by the management.
Pay: ₹10,000.00 - ₹20,000.00 per month
Application Question(s):
- What is your currently CTC?
- What is your current or past CTC?
Work Location: In person
