Core Responsibilities
1. Business Development & Sales
- Drive gold loan business targets (disbursement, portfolio growth, revenue)
- Develop local market strategies to increase customer acquisition
- Build strong relationships with customers and local networks
- Monitor competition and implement effective sales initiatives
2. Gold Loan Operations
- Oversee gold loan processing including appraisal, sanction, and disbursement
- Ensure accurate gold valuation, purity testing, and weight verification
- Monitor loan renewal, closure, and auction processes
- Ensure proper storage and security of pledged gold
3. Team Management
- Lead, train, and motivate branch staff to achieve performance targets
- Allocate responsibilities and monitor daily activities
- Conduct performance reviews and provide coaching
- Ensure discipline and adherence to company policies
4. Customer Service
- Ensure high levels of customer satisfaction and quick service turnaround
- Handle customer queries, escalations, and complaints effectively
- Build long-term customer relationships and retention strategies
5. Compliance & Risk Management
- Ensure strict adherence to KYC/AML guidelines and regulatory requirements
- Maintain audit readiness at all times (internal and external audits)
- Identify and mitigate operational and fraud risks
- Ensure compliance with company policies and SOPs
6. Cash & Asset Management
- Monitor cash handling and daily reconciliation
- Ensure safety and security of branch assets including pledged gold
- Maintain proper vault management and access controls
7. Documentation & Reporting
- Ensure accurate and complete loan documentation
- Maintain branch records and registers as per compliance norms
- Submit timely reports on business performance, audits, and operations
8. Marketing & Local Outreach
- Support local marketing campaigns and promotional activities
- Organize branch-level customer engagement programs
- Increase brand visibility in the local market
Additional Requirements
· Willingness to relocate or travel if required
· Ability to work under pressure and meet targets
· High level of integrity and accountability
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
