Job Title: Customer Support Executive (Tamil & Telugu Language Specialist)
Location: In-Person
Job Type: Full-time, Permanent
Salary: ₹17,000 – ₹25,000 per month
Job Overview
We are looking for a dedicated and customer-focused Customer Support Executive who is fluent in Tamil and Telugu to join our team. The ideal candidate will have 6 months to 2 years of experience in customer support or a related field and possess excellent communication and problem-solving skills.
Required Skills & Qualifications
- Fresher can also apply.
- 0 to 2 years of experience in Customer Support, Customer Service, or a related role.
- Fluency in Tamil and Telugu (reading, writing, and speaking) is mandatory.
- Good communication and interpersonal skills.
- Basic understanding of bill payments, mobile recharges, and digital payment services.
- Strong problem-solving and troubleshooting abilities.
- Ability to work efficiently in a fast-paced environment.
- Basic computer knowledge and familiarity with customer support tools.
Roles & Responsibilities
- Respond promptly and professionally to customer inquiries via phone calls, email, and chat.
- Provide accurate information regarding the platform, products, and services.
- Assist customers with bill payments, recharge-related queries, and account-related concerns.
- Troubleshoot and resolve customer issues effectively while ensuring a positive customer experience.
- Escalate complex issues to the relevant internal teams when required.
- Maintain a professional and customer-centric approach during all interactions.
- Document customer interactions and update records accurately.
- Contribute to the creation and improvement of knowledge base articles, FAQs, and support documentation.
Benefits
- Provident Fund (PF)
- Career growth opportunities
- Supportive work environment
Work Location: In Person
Language Requirement: Tamil & Telugu (Mandatory)
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Jaipur, Rajasthan (Jaipur): Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Work Location: In person
