Job Title: Desktop Support Engineer
Location: Basheer Bagh Hyderabad
Industry: BPO / Call Center
Employment Type: Full-Time
Job Summary:
We are looking for a skilled and proactive Desktop Support Engineer to provide technical assistance and IT support to our BPO operations. The ideal candidate will handle system troubleshooting, hardware/software maintenance, and ensure smooth functioning of desktop systems to support round-the-clock business processes.
Key Responsibilities:
- Provide first-level support for desktops, laptops, printers, and other IT equipment.
- Install, configure, and troubleshoot operating systems (Windows/Linux) and software applications.
- Manage user accounts, email setups, password resets, and access issues.
- Ensure smooth functioning of internet connectivity, LAN/WAN, VoIP systems, and call center software.
- Provide remote support to on-site and off-site employees.
- Monitor and maintain IT assets and inventory.
- Log and resolve IT tickets within defined SLAs.
- Coordinate with vendors for hardware repairs and replacements.
- Perform regular system updates, patches, maintenance activities, and backups.
- Support BPO infrastructure such as dialers, CRM tools, and call monitoring systems.
- Troubleshoot headsets, IP phones, and softphone applications used in voice processes.
- Maintain documentation for installations, configurations, and troubleshooting steps.
- Ensure 24/7 availability on rotational shifts.
Required Skills & Competencies:
- Strong understanding of hardware troubleshooting and system diagnostics.
- Good knowledge of Windows OS, MS Office, and remote assistance tools.
- Basic understanding of networks (TCP/IP, DNS, DHCP).
- Familiarity with BPO-specific tools (e.g., dialer systems, call recording tools).
- Excellent communication and customer service skills.
- Ability to prioritize, multitask, and work under pressure.
- Problem-solving attitude with attention to detail.
Qualifications & Experience:
- Diploma/Graduate in Computer Science/IT or related field.
- Certification like CCNA, MCP, MCSA, or CompTIA A+ (preferred).
- Minimum 1–3 years of experience in desktop support; experience in BPO environment preferred.
Work Environment:
- Rotational shifts .
- Fast-paced, high-volume support requirements.
- On-site presence mandatory.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
