Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 14 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.
The Role
As a Partner Operations Associate, you will play a key role in supporting and improving the performance of our partner facilities across regions. Reporting to the Compliance Manager, you’ll be responsible for ensuring smooth day-to-day operations, resolving partner issues, and helping drive quality, consistency, and scalability within our partner network.
Key Responsibilities include, but are not limited to:
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Oversee daily operations to ensure consistent, high-quality output from partner facilities.
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Manage the onboarding and offboarding process for partners, ensuring alignment with our standards.
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Conduct regular virtual check-ins and reviews to track progress, provide support, and reinforce expectations.
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Monitor KPIs and partner performance, ensuring operational targets are consistently met.
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Coordinate with internal teams (e.g., Regional/Ops Associates) to support order processing flow, inventory management, and admin tasks.
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Resolve partner issues and manage escalations efficiently to avoid service disruptions.
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Lead monthly performance reviews with facilities, covering capacity, complaints, payments, quality, and audit outcomes.
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Identify training needs for new and existing partners and ensure performance standards are maintained.
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Contribute to cross-functional initiatives, process improvements, and sourcing strategies.
Skills & Requirements
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Strong communication and relationship management skills.
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Good analytical ability; able to interpret data and present clear insights.
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Highly organised, proactive, and detail-oriented.
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Ability to multitask and stay focused in a fast-paced environment.
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Strong sense of ownership, accountability, and adaptability.
Preferred Experience:
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Familiarity with CRMs, BI tools, or Google Data Studio.
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Exposure to international operations or B2B commercial processes.
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2+ years in a high-growth, operations-focused role; laundry/dry cleaning industry experience is a plus.
Work Schedule:-
5 days a week (2 week-offs based on rota)
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9-hour shifts (8 working hours + 1-hour break)
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Rotational shift timings, including night shifts.
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Office-based role in Bengaluru
Why Join Us?
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Global Growth – Be part of a rapidly expanding company redefining convenience in urban living.
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Impactful Role – Play a key role in growing our partnerships worldwide.
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Career Development – Grow in a fast-paced environment with strong mentorship and learning opportunities.
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Competitive salary package
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Comprehensive health insurance coverage
