Key Responsibilities
- Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally
- Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates
- Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction
- COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO
- Payment Tracking: Track and update all payments received via website and WhatsApp
- Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently
- RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system
- Reporting: Share weekly reports on sales, conversions, returns, and customer interactions
Requirements
- 1–4 years experience in CRM, online sales, or customer handling
- Strong communication skills (English & Hindi; Bengali is a plus)
- Experience with WhatsApp/Instagram customer handling
- Organized, responsive, and sales-oriented mindset
What We’re Looking For
- Someone who is fast, reliable, and customer-first
- Comfortable handling multiple chats and follow-ups daily
- A problem-solver who can coordinate across teams (sales, warehouse, logistics)
- Interest in fashion / luxury / D2C brands / Shopify is a plus
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
