JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Overview: Lead the delivery of comprehensive soft services operations at the Client's Powai facility, including F&B, housekeeping, events, pantry services, and workplace amenities, maintaining premium standards of service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.
Key Responsibilities: • Oversee day-to-day soft services operations including pantry/cafeteria, meeting/event setups, housekeeping, and workplace amenities as per scope and standards
- Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines
- Coordinate with vendors, catering partners, and internal teams to ensure smooth delivery, SLA compliance, and issue resolution
- Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives
- Collect and document employee and guest feedback, resolve complaints promptly, and implement continuous improvements
- Prepare and update service, hygiene, and audit checklists; ensure audit and statutory documentation is current and compliant
- Conduct regular facility inspections, safety checks, pest control coordination, and waste management activities
- Provide comprehensive on-ground support for corporate events, conferences, town halls, and executive meetings
- Ensure strict compliance with health, hygiene, security, statutory regulations, and company policies at all times
- Prepare daily/weekly/monthly MIS reports and support management reporting requirements
- Act as primary liaison between client, vendors, and JLL management team
- Implement facility standards, best practices, and service improvement initiatives
- Willing to work in flexible shifts
Qualifications: • Bachelor's degree/diploma in Hospitality Management, Hotel Management, Facility Management, or related field
- 3-5 years of progressive experience in corporate soft services, F&B operations, integrated facility management, or events
- Strong communication, stakeholder management, and multi-service coordination skills
- Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting
- Understanding of FSSAI regulations, workplace hygiene standards, and health & safety compliance
- Experience with vendor management, contract compliance, and service level agreements
- Customer service excellence with problem-solving and quality focus
- Familiarity with facility management systems and ticketing platforms preferred
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
