Job Title: Operations Manager – Hospital
Department: Hospital Administration / Operations
Reports To: Hospital Administrator / Chief Operating Officer / Medical Superintendent
Employment Type: Full-time
Job Summary
The Hospital Operations Manager is responsible for overseeing the day-to-day administrative and operational activities of the hospital. The role ensures that clinical and non-clinical departments function efficiently, patients receive high-quality service, regulatory requirements are followed, and hospital resources are utilized effectively.
Key Responsibilities1. Hospital Operations
- Manage daily operations across clinical and non-clinical departments.
- Ensure smooth coordination between doctors, nurses, administration, front office, laboratory, pharmacy, billing, housekeeping, security, and other departments.
- Monitor patient flow, admissions, discharges, appointments, and waiting times.
- Identify operational problems and implement corrective actions.
- Ensure adequate staffing and efficient utilization of hospital resources.
2. Patient Experience
- Monitor patient satisfaction and address complaints and grievances.
- Improve patient service standards and reduce waiting times.
- Ensure proper communication with patients and their attendants.
- Develop and implement processes to improve the overall patient experience.
3. Staff & Team Management
- Supervise administrative and support staff.
- Coordinate staff schedules, attendance, and manpower requirements.
- Support recruitment, onboarding, training, and performance evaluation.
- Promote teamwork, discipline, professional conduct, and accountability.
- Conduct regular departmental meetings and performance reviews.
4. Quality & Compliance
- Ensure compliance with hospital policies, applicable healthcare regulations, and accreditation standards.
- Support implementation of quality management and patient-safety initiatives.
- Monitor SOP compliance across departments.
- Coordinate internal audits and corrective/preventive actions.
- Maintain proper documentation and operational records.
5. Financial & Resource Management
- Monitor departmental expenses and operational budgets.
- Control unnecessary expenditure while maintaining service quality.
- Ensure optimum utilization of hospital equipment, supplies, beds, and other resources.
- Coordinate with finance and billing teams to improve revenue-cycle efficiency.
6. Facility & Support Services
- Oversee housekeeping, security, maintenance, biomedical equipment support, laundry, dietary services, waste management, and other support functions.
- Ensure cleanliness, hygiene, safety, and proper maintenance of hospital facilities.
- Coordinate preventive and corrective maintenance activities.
7. Reporting & Performance Monitoring
- Prepare and review operational reports and management dashboards.
- Track KPIs such as patient volume, occupancy, waiting time, patient satisfaction, revenue, expenses, and departmental productivity.
- Present operational performance reports to senior management.
- Recommend improvements based on data and operational trends.
8. Emergency & Risk Management
- Support emergency preparedness and business-continuity planning.
- Ensure hospital safety and risk-management procedures are followed.
- Coordinate response to operational emergencies and critical incidents.
- Participate in disaster-management and emergency drills.
Key Performance Indicators (KPIs)
- Patient satisfaction score
- Patient waiting time
- Bed occupancy and utilization
- Operational cost control
- Staff productivity and attendance
- Patient complaints and resolution time
- Revenue and billing efficiency
- Compliance and audit performance
- Quality and patient-safety indicators
- Departmental turnaround times
Qualifications
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
- Master's degree/MHA/MBA in Healthcare or Hospital Management is preferred.
- Relevant experience in hospital or healthcare operations.
Required Skills
- Hospital operations and administration
- Team leadership and people management
- Patient-service management
- Problem-solving and decision-making
- Budget and resource management
- Quality and compliance management
- Communication and negotiation
- Data analysis and reporting
- Knowledge of hospital information systems (HIS/HMS)
- Ability to coordinate multiple departments effectively
Experience
Typically 5–10 years of relevant healthcare/hospital experience, with prior experience in a supervisory or managerial position preferred.
Pay: ₹50,000.00 - ₹80,000.00 per month
Work Location: In person
